At Avery Store, we combine premium office furniture with exceptional service, ensuring your experience from delivery to potential returns is as refined as our executive desks. Below you’ll find comprehensive details about our shipping and returns processes.
Shipping Information
Order Processing
We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping:
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Cost: $12.95 USD (applied to all orders)
Free Shipping:
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
- Available for orders over $50 USD
Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship globally, excluding certain Asian and remote regions.
Returns & Exchanges
We stand behind the quality of our professional office solutions. If you’re not completely satisfied, you may return most items within 15 days of delivery.
Return Policy Details
- Timeframe: 15 days from delivery date
- Condition: Unused, in original packaging with all accessories
- Return Shipping: Customer responsibility (original shipping fees non-refundable)
- Refund Method: Original payment method
Non-Returnable Items
Due to hygiene or customization reasons, we cannot accept returns for:
- All stationery items (Desk Stationery, Dry Wipe Markers, Clipboards)
- Envelope and postal supplies
- Any custom-made or specially ordered furniture pieces
Step-by-Step Return Process
1. Initiate Your Return
Contact our customer service team within 15 days of delivery at [email protected] with:
- Your order number
- Item(s) you wish to return
- Reason for return
- Photos of the product (if damaged)
2. Receive Return Authorization
We’ll email you a Return Merchandise Authorization (RMA) number within 2 business days, along with return shipping instructions. Please include this RMA number with your return.
3. Package Your Items
Repackage the item(s) securely in the original packaging, including all accessories and documentation. For large items like boardroom tables or bookshelves, we strongly recommend using the original shipping materials.
4. Ship Your Return
Ship your return using a trackable method to:
Avery Store Returns377 State Street
Detroit, US 48234
5. Receive Your Refund
Once we receive and inspect your return (typically within 5 business days), we’ll process your refund:
- Credit card/PayPal: 3-5 business days after processing
- Bank transfer: 5-10 business days after processing
Exchange Process
For exchanges (size, color, or different product), follow the return process above and indicate your desired replacement item in your initial email. We’ll provide instructions for the exchange once we receive your return.
Damaged or Defective Items
If your office furniture arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover return shipping costs.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email Body:
Dear Avery Store Customer Service,
I would like to request a return for the following item(s) from my order #[Your Order Number]:
Product Name: [e.g., Ergonomic Office Chair] Quantity: [Number] Reason for Return: [e.g., Wrong size, Changed mind, etc.]
I have attached photos of the product [if applicable]. Please advise on next steps for returning this item.
Thank you,
[Your Full Name] [Your Contact Information]
International Returns
For our global customers, return shipping costs are the customer’s responsibility, including any customs fees. We recommend using the same carrier that delivered your order (DHL or FedEx for standard shipping, EMS for free shipping).
Questions?
Our customer service team is as supportive as our executive chairs. Contact us at [email protected] for any shipping or return-related inquiries.