At Avery Store, we take pride in delivering premium office furniture with the same precision we apply to our customer service. Should you need to return or exchange any item from our collection of professional office solutions, we’ve designed this process to be as seamless as our ergonomic chairs.

Our Return Policy

We accept returns within 15 days of delivery for most items in our collection, provided they are in original, unused condition with all packaging intact. Your satisfaction is as important to us as the craftsmanship of our executive desks.

Key Return Details:

  • Timeframe: 15 days from delivery date
  • Condition: Unused, in original packaging
  • Return Shipping: Customer responsibility (original shipping fees non-refundable)
  • Refund Method: Original payment method

Non-Returnable Items

Certain items in our professional collection cannot be returned due to hygiene or customization reasons:

  • All stationery items (Desk Stationery, Dry Wipe Markers, Clipboards)
  • Envelope and postal supplies
  • Any custom-made or specially ordered furniture pieces

Step-by-Step Return Process

1. Initiate Your Return

Contact our customer service team within 15 days of delivery at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Photos of the product (if damaged)

2. Receive Return Authorization

We’ll email you a Return Merchandise Authorization (RMA) number within 2 business days, along with return shipping instructions. Please include this RMA number with your return.

3. Package Your Items

Repackage the item(s) securely in the original packaging, including all accessories and documentation. For large items like boardroom tables or bookshelves, we recommend using the original shipping materials.

4. Ship Your Return

Ship your return using a trackable method to:

Avery Store Returns
377 State Street
Detroit, US 48234

5. Receive Your Refund

Once we receive and inspect your return (typically within 5 business days), we’ll process your refund to the original payment method:

  • Credit card/PayPal: 3-5 business days after processing
  • Bank transfer: 5-10 business days after processing

Exchange Process

For exchanges (size, color, or different product), follow the return process above and indicate your desired replacement item in your initial email. We’ll provide instructions for the exchange once we receive your return.

Damaged or Defective Items

If your office furniture arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover return shipping costs.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Avery Store Customer Service,

I would like to request a return for the following item(s) from my order #[Your Order Number]:

  • Product Name: [e.g., Ergonomic Office Chair]
  • Quantity: [Number]
  • Reason for Return: [e.g., Wrong size, Changed mind, etc.]

I have attached photos of the product [if applicable]. Please advise on next steps for returning this item.

Thank you,

[Your Full Name] [Your Contact Information]

International Returns

For our global customers (excluding certain Asian and remote regions), return shipping costs are the customer’s responsibility, including any customs fees. We recommend using the same carrier that delivered your order (DHL or FedEx for standard shipping, EMS for free shipping).

Questions?

Our customer service team is as supportive as our executive chairs. Contact us at [email protected] for any return-related inquiries.