Welcome to Avery Store’s FAQ section. We’ve compiled answers to the most common questions about our premium office furniture, delivery services, and customer support. If you don’t find what you’re looking for, please contact our team at [email protected].

About Our Products

What types of office furniture does Avery Store specialize in?
We specialize in premium office furniture including boardroom tables, ergonomic chairs (for both meeting rooms and offices), functional storage solutions (filing cabinets, bookshelves), workspace essentials (desks, desk stationery), and flexible meeting furniture (folding chairs and tables). Our collection combines professional functionality with sophisticated design.
Are your products suitable for corporate environments?
Absolutely. Our products are specifically designed for professional settings, from executive boardrooms to modern coworking spaces. We focus on durable materials, ergonomic designs, and aesthetic appeal that complements professional environments.
Do you offer ergonomic office chairs?
Yes, we have an extensive selection of ergonomic chairs designed for both meeting rooms and individual office spaces. Our chairs combine comfort, support, and professional styling to enhance productivity throughout the workday.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments. All transactions are processed through our encrypted payment system for your security.
Is there a minimum order amount?
While there’s no minimum order requirement, orders over $50 qualify for our free shipping option via EMS. For smaller orders, we offer our affordable flat-rate standard shipping at $12.95.
Can I modify my order after it’s been placed?
We process orders quickly to ensure timely delivery. If you need to modify an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing stage.

Shipping & Delivery

What are my delivery options?
We offer two shipping methods:
Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 business days after dispatch.
Free Shipping (orders over $50): Via EMS, delivered in 15-25 business days after dispatch.
All orders are processed within 1-2 business days before shipping.
Do you ship internationally?
Yes, we serve customers worldwide with the exception of some Asian and remote regions. Our Detroit-based team ensures careful handling of international shipments, from boardroom tables to delicate office stationery.
How will I know when my order ships?
You’ll receive email notification with tracking information as soon as your order leaves our Detroit warehouse. For larger items like bookshelves and conference tables, our carriers will contact you to schedule delivery.
What if I’m not available when delivery is attempted?
Our carriers will leave contact information and attempt redelivery. For large furniture items requiring assembly or placement, we recommend scheduling delivery when you can be present to direct the setup.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. If any product doesn’t meet your expectations, you may return it for a full refund or exchange. This applies to our entire range from ergonomic chairs to desk accessories.
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and details about the item you wish to return. We’ll provide return instructions and shipping labels if applicable.
Are there any items that can’t be returned?
All our products are eligible for return within 15 days, provided they are in original condition with all packaging materials. Custom or specially ordered items may have different return conditions which will be specified at time of purchase.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

Customer Support

How can I contact customer service?
Our dedicated support team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm EST).
Where is Avery Store located?
Our headquarters and warehouse are located at 377 State Street, Detroit, US 48234. While we’re proud of our Detroit roots, we serve the global professional community with reliable delivery services.
How long has Avery Store been in business?
We’ve been serving professionals with premium office furniture solutions since 2025, combining traditional craftsmanship with modern design principles to create workspaces that inspire productivity.